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Terms & Conditions
Red Door Getaways LLC
Renter requirements:  for legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. The Rental Applicant is considered to be the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period.   Information or instructions relating to this rental will be communicated to the Rental Applicant only and not to any third-party member of the Rental Group. 

Down payment/payment:  A Reservation will be confirmed by The Owner once the application has been approved and initial or full payment has been processed.   For reservations made 30 days or more before the rental commences, an initial rental deposit payment of 50% of the rental fee will be due at the time of booking.  In the event of a reservation not being accepted by The Owner, all fees paid will be refunded immediately. Any booking made within 30 days of the start of the rental period must be paid in full by credit card, certified check, eCheck at the time of booking. No reservation may commence without full payment being cleared.
Once a reservation is received and accepted by The Owner, The Renter is liable for payment of the balance of the rental before the occupation of the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited. 

Damage policy:  Your reservation was charged a Damage waiver to cover damages per the insurance policy.  As a condition to the rental of all vacation properties, Red Door Getaways LLC reserves the right to charge the Lead Renter/Cardholder’s credit card for any and all uncovered Guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Red Door Getaways LLC is hereby granted the right to charge the guest's credit card without the requirement of the Lead Renter/Cardholder’s signature for each payment. Lead Renter/Guests take full responsibility for all lost or broken items and any damages to the property of any kind.  By written or electronic endorsement of this agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.  If charges ensue, a receipt of any transactions will be emailed to the address provided by the Guest above. If the Patient/Cardholder fails to dispute a charge within 30 days from the time the Credit Card is charged, the Lead Renter/Cardholder agrees that the charges are valid and agrees not to dispute said charges.

OCCUPANCY/CAPACITY RESTRICTIONS: The sleeping capacity for each property is limited to the number of beds provided, so twin beds sleep 1 guest; double, queen and king beds sleep 2 guests each. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance. Often, extra sleeping capacity is not possible at the properties. Exceeding the maximum sleeping capacity for each property will lead to immediate eviction without a refund.  Exceeding capacity could result in extra charges where damages could ensue, including but not limited to septic systems.  
TERMINATION OF OCCUPANCY: Upon termination of occupancy, Guest shall vacate the Premises and surrender it to Management empty of all persons at agreed upon time;  vacate any/all parking and/or storage space, and deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.

Cancellation Policy:
Once a reservation has been accepted and confirmed, cancellation at least 60 days before the arrival date will receive 100% monies back. 
- 50% refund if canceled at least 30 days before the arrival date.
- The Renter will forfeit all monies paid (less the cleaning fee) for that reservation if canceled after 30 days before the arrival date.

Inclement Weather: Red Door Getaways LLC does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages, or forest fires.  The Property is offered for rental during the winter months.  However, Renters are advised to rent at their own risk.  We are not responsible for weather conditions and will not refund monies collected due to weather related issues or if the Renter is unable to reach the property.  Renters are reminded to ensure that they and their vehicles are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during their visit.  Snow tire chains and/or 4-wheel drive vehicles are highly recommended.   

Power Outages:  Sometimes power outages can occur due to passing storms or high winds.  If your cabin is on a well, you will not have water until the power is restored, as wells require electricity for the pump.  We recommend having an extra gallon or two of water on hand in case it goes out for a few hours.  This way you have something to drink or are able to flush the toilet, wash your hands, etc.  Contact us or Sevier County Electric at 865-774-6300 to report an outage.

Mountain Roads: We do not guarantee road surface conditions. Most roads in our area are well maintained, but some can be curvy and steep.  In the winter months, it is not uncommon to occasionally have hazardous road conditions. It is recommended that all guests have four-wheel drive and/or tire chains during these months. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide transportation or assistance for vehicles that have become stuck.  We are not responsible for any towing charges you may incur during your stay.

NO TOLERANCE POLICY  regarding excessive noise, fireworks, parties, smoking inside premises, or disturbing neighbors. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises.  Please make sure you are comfortable with our Terms as they are strictly enforced. Pet policy is also strictly enforced at each property.

RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. Should there be ANY issues with the reservation, you will be contacted within 48 hours.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on arrival date. This time may be delayed should unforeseen circumstances arise. Check-out time is NO LATER than 10:00 AM on the departure date. Early Check-In and Late Check-Out options are available for an additional fee if available (Not an option during Peak Times). If Early Check and/or Late check-out are approved you will get an email confirmation from the reservation team.

UNAVAILABILITY: For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises, music, load vehicles are allowed between the hours of 10:00 pm and 7:00 am. Please note if these are followed you can be fined and asked to vacate the property.

CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.

UNAUTHORIZED PETS: You are required to let us know if you intend to bring a pet for your pets to be authorized.
-No pets are permitted without the prior consent of the Owner. The renter will pay to cover any damage caused by their pet to the property or furnishings during the tenancy.  If you are traveling with pets to a pet-friendly property, YOU MUST LET US KNOW to ensure we collect the pet fee. 
-Any evidence of pet occupation in non-pet-friendly properties will result in a pet damage penalty fee of $300.  
-The Owner accepts no responsibility for any allergic reaction or other conditions arising from the occupancy of the property. The designation of “No Pets” does not indicate there have not been pets at the property at some time.
If you are traveling with pets to a pet-friendly property, in order to keep bed covers clean and sanitary, do not allow your pet on any bed or couch that does not have a protective covering. We ask that you bring flat sheets or some form of protective covering from home to cover all upholstered furniture and top of bed coverings. Do NOT allow your pet on the bedsheets, quilts, etc. If you do allow your pet on the bed, please REMOVE our quilt, fold it, and place it on the shelf in the bedroom closet during your stay. Our cleaning company will not launder extra linens for pets, so you are responsible for bringing your own. If you do not follow these regulations, you will be responsible for any additional cleaning costs if necessary (up to $250).  If any damage to the property is caused by your pet, you will be responsible for those damages.  You MUST contain your dog in a crate when you are not in the cabin. This is non-negotiable. You are responsible for bringing a crate with you. Please bring your own plastic bags to pick up pet waste from the yard. You MUST clean up after your pet each time.

If your animal is a true service animal we welcome your service animal to our properties. A true service animal as defined by the American with Disabilities Act (ADA). This does not include emotional support, therapy, or comfort animals. Emotional support, therapy, or comfort animals are covered by the Fair Housing Act (FHA), however, this does not apply to transient housing. If you have a doctor's note and a license for an ESA you do not have an ADA service animal. It is a violation of Tennessee state law to misrepresent an ADA service animal.
Please note the following disclaimer is not intended to insult or offend those who require the use of an ADA service animal. At the same time we want our policy to be clear.
Due to the overwhelming disregard for pet policies and the abuse of the "Service Animal" title; we wish to be transparent about our policy. Damages caused by an animal will be pursued to the fullest extent and if it is found that the animal is not a service animal as defined by the ADA we will pursue misrepresentation of a service animal as well.

NO SMOKING: No smoking is allowed inside the Premises. If smoking does occur in the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises; (iii) Guest is in breach of this Agreement.

CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, will be donated or sold.

NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.

ILLEGAL SUBSTANCES: No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: Guest agrees that Air conditioning shall not be set below 65 degrees and heat shall not be set above 75, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. 

POOL AND SPA: If so equipped, spa heating is included. Pool heating, unless solar equipped is an additional fee and must be paid for prior to use. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Pool heat shall not exceed 86 degrees. Guest understands that the area surrounding pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence.

EQUIPMENT AND FACILITIES PROVIDED:  Equipment and facilities are provided at the discretion of The Owner and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential element unusable, the Owner does not take responsibility for replacing or refunding The Renter for the lack of use of this equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as televisions, DVDs, hot tubs and Jacuzzis.  The Renter must report any inoperative or defective equipment to The Owner promptly! The Owner will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in the Pigeon Forge/Gatlinburg area. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of things such as a dishwasher, washer, dryer, TV or other appliances.

SYSTEM(S) FAILURE:  If a breakdown should occur to fundamental elements such as HVAC, water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.
The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond their control.   Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guest considers travel and/or rental insurance.

NO COMMERCIAL USE. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) commit waste or nuisance on or about the Premises.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

ENTRY: Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. 

WEATHER/MOTHER NATURE: Power/ weather-related cancellation: Red Door Getaways LLC does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires.  The Property is offered for rental during the winter months.  However, Renters are advised to rent at their own risk.  We are not responsible for weather conditions and will not refund monies collected if the Renter is unable to reach the property.  Renters are reminded to ensure that they and their vehicles are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during their visit.  No street parking is allowed due to possible snow plow drivers clearing roadways.  Main roads are always plowed.  Secondary roads may not be deemed crucial so may not be plowed.

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.

Indemnification & hold harmless::While Red Door Getaways LLC and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Red Door Getaways LLC and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Red Door Getaways LLC and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Red Door Getaways LLC and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.

LIMITATIONS OF LIABILITY: The Renter represents, warrants, acknowledges and agrees with The Owner that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the Information provided and that he/she does so at his/her own risk and that he/she indemnifies and saves The Owner harmless from any personal injury, sickness or death, loss or damage, however caused, to person or property of The Renter, his/her family, or guests, before during or after the time of occupancy. Further, he/she accepts full responsibility for the use of the Property and any recreational equipment, etc. and agree to pay for any damage of said equipment, other than for normal wear and tear. The Renter further acknowledges he/she is responsible for ensuring all Forestry Regulations are observed during use of fire pits, such as obtaining a fire burning permit if required, weather conditions, etc. 
Forestry - 865-594-6432

MEDIATION: Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my childrens or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.
Red Door Getaways LLC
Knoxville TN 37922
(865) 383-5483