Sevier County is Accessible! Pigeon Forge and Gatlinburg saw minimal storm impact from the recent hurricane. Please make sure to check your route for any closures before traveling. We look forward to your visit! View all rentals.
Contact
1-865-383-5483

logo ×

  • This field is for validation purposes and should be left unchanged.

Privacy Policy

PRIVACY POLICY
Overview and Agreement
This Privacy Policy (“Privacy Policy”) applies to all “Personal Information” (as defined below) provided by you via use of this website and/or the online services provided via the Site (the “Services”) and constitutes an agreement between you and RDG LLC (“Company,” “we” or “us”). ie

Online privacy concerns focus on the protection of “Personal Information” from unauthorized use. As the term suggests, “Personal Information” is information which can be associated with a specific individual or entity, including, for example, a user’s name, address, or telephone number, e-mail address, photograph, driver’s license information, social security number, bank or other account information any other identifier that permits the physical or online contacting of a specific individual, and information about a user that is collected and maintained in personally identifiable form in combination with other Personal Information.

Company has adopted consistent data protection and data security standards for processing the Personal Information of its clients, partners, prospects, and employees. Company holds responsibilities for protecting the privacy of Personal Information, including any personal information being maintained, against threats posed by unauthorized access or misuse. In addition, Company respects individual privacy and shall handle all Personal Information with care.

This policy supports Company’s ability to adapt to a changing marketplace and forms the basis for long-lasting relationships built on trust. This statement also sets important basic conditions for the exchange of data, and a reasonable level of data protection for data flows.

This policy applies to Company as well as associated companies and their employees and covers the following: collection, storage and use of Personal Information relating to clients, partners, Company employees, and prospects. This includes data relating to customers, prospects, suppliers, and other third parties. You consent and agree to the collection, storage and use of Personal Information provided by you in accordance with the terms of this Privacy Policy.

Company reserves the right to change the Privacy Policy by publishing new terms on the Site at least thirty (30) days before the effective date of the changes, and your access and use of the Company website or online services thereafter constitutes your acknowledgment and acceptance of same.

Personal Information We Collect
The data we collect depends on the context of your interactions with Company, the choices you make, and the products and features you use. The data we collect may include the following:

User-Reported Information: Company collects Personal Information of its clients, prospects and third-party service providers to facilitate customer support, sales, marketing and related operations essential to Company. Company collects information you provide to us such as contact information including name, email address, phone number, and similar data, the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

Applications: Using Company’s applications, information can be processed on an organization’s own computers or on computers hosted by Company. In the latter case, Company is an Application Service Provider (ASP). The sign-up process for creating an account for certain applications requires you to provide us with personal contact information. We may also collect certain financial information to create and maintain your account (including without limitation, rent payment amounts and bank account and credit card information).
The types of Personal Information collected at these application pages may include:

Name
Address (e.g. for billing and shipping)
Email address
Phone number
Payment card/account information
Property address
Other information which is required to complete your request or transaction using the Services or otherwise fulfill your request, which may include personal identification information such as social security number, driver’s license number and similar information.
Other information as agreed upon through separate Terms of Use/Terms and Conditions specified to the application, where applicable.
System Information/Cookies: Cookies are small bits of code, usually located on a user’s computer hard drive or device, which store information about your visit, your preferences and settings, enable sign-in, provide interest-based advertising, combat fraud and analyze how our websites and online services are performing. We may use cookies and other means to collect Personal Information about your online activities over time and across different websites when you use the Site or the Services. We may automatically collect and store:

information about devices you use to access the Services and how you use the Services, such as your Internet Protocol (“IP”) address and which websites you visited before accessing our Services.
certain information such as pages viewed, the date, time and length of time spent on the Site, computer and connection information such as browser type and version, operating system and platform, and other transactions performed on the Site.
If you access the Site through a mobile device, we may also be able to identify the device ID and location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
How We Use Personal Information
As a policy, Company uses Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual.

You agree that we can use your Personal Information as described in this Privacy Policy, to:

Enable, support and customize your use of the Site and/or our products, applications or services;
provide you with updates and information about our products and services;
conduct analysis for our business purposes; support development and marketing of our products and services including but not limited to the development and commercialization of new products and services; and
create de-identified information and then use and disclose this information in any way permitted by law, including to third parties in connection with their commercial and marketing efforts.
Google Analytics: The site uses Google Analytics to collect some of the data described above. You may read how Google uses data when you use our site here: https://www.google.com/policies/privacy/partners/.

First Party Cookies. We use cookies to improve your web-browsing experience. For example, we may use a cookie to reduce the time it takes for you to submit requests by storing a registered user’s e-mail address so that the user does not need to enter their e-mail address each time that they log-in to the Site. We will also use a cookie to keep track of your search criteria while you are using the Services. Our cookies are associated with a user’s Personal Information. However, no third party may use the information we collect through our cookies for their own purposes.

We use cookie and system information in the aggregate only to diagnose problems with our service, to improve and track the success and to provide content of interest to you.
If you’d rather that Company not use cookies when you visit our website or use our online services, you can configure your browser settings to reject cookies, but doing so may cause some of the Services on the Site to not work properly.

Do Not Track Signals
Company’s website and online services are not currently configured to respond to Do Not Track signals or other mechanisms that provide users the ability to exercise choice regarding the collection of Personal Information about a user’s online activities over time and across third party websites or online services.

Use by Children
Company, as a standard practice, does not knowingly or specifically collect, use, or require any information about minors under the age of 18. The website(s) run by Company are not intended for minors under the age of 18. If you believe that we have mistakenly or unintentionally collected such information, please notify us so that we may delete the information from our servers.

Business Partners and Affiliates
We may share your personal information with non-affiliated third-parties as necessary for us to provide the product or service you, as permitted by law, or as otherwise specified herein. We may also provide all of the types of Personal Information listed above to one or more of our affiliated companies in connection with our services and other business purposes.

Sharing of Information
You agree that we may disclose your Personal Information to third party contractors that assist us by performing services related to operation of the Site and/or the Services. If it is necessary to disclose your Personal Information to third parties, Company will obtain assurances from the recipients that they will safeguard Personal Information consistently with this Privacy Policy. Examples of appropriate assurances that may be provided by recipients include but are not limited to: a contract obligating the recipient to provide at least the same level of protection as is required hereunder and/or under applicable legal and industry requirements such as PCI DSS. Where Company becomes aware that a recipient is using or disclosing Personal Information in a manner contrary to this Privacy Policy, Company will take reasonable steps to prevent or stop the use or disclosure. We may also provide the types of Personal Information listed above to one or more of our affiliated companies in connection with our services and other business purposes.

Law Enforcement/Legal Disclosure
Additionally, notwithstanding any other provision contained herein, to the extent permitted or required by law, regulation or other legal requirement, we will disclose your Personal Information to government authorities or third parties if:

required to do so by law, or in response to a subpoena or court order;
we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or
we believe that you have abused the Site by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws or in violation of our Site Terms of Use. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.
Cookies/System Information: We may share the foregoing information with advertisers or other third parties, including our business partners, suppliers and vendors

SMS/Text Communication
Collection of Information:
When you provide your mobile number to Red Door Getaways dba RDG LLC you consent to receive SMS (text) messages from us. This may include important updates related to your bookings, promotional offers, and customer service communications. We collect your mobile number solely for the purpose of sending these communications.

Use of Information:
The information you provide, including your mobile number, is used exclusively for the purpose of sending you relevant SMS messages. We do not use your phone number for any other purpose without your explicit consent. Your mobile number will not be shared with third parties or affiliates for their marketing purposes.
Data Retention:
We retain your mobile number and any associated SMS communication data for as long as it is necessary to fulfill the purposes outlined in this policy. Once you opt out or request the deletion of your data, your information will be securely removed from our systems in accordance with applicable laws and regulations.
Opting Out:
You may opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. Once you opt out, you will receive a confirmation message, and no further SMS communications will be sent to your mobile number unless you choose to opt back in.
Message and Data Rates:
Standard message and data rates may apply to SMS communications. Please check with your mobile provider for more details on any charges that may apply.
Security and Privacy:
We are committed to safeguarding your personal information. We implement appropriate security measures to protect your mobile number and any other personal data you provide. Under no circumstances will your information be sold, rented, or shared with third parties for marketing purposes.

×